15-day window
Return or replacement requests must be initiated within 15 days of verified parcel delivery. To start one, write to support@yantrawatches.com with your order number.
Unboxing video (mandatory)
Important verification requirement
Every Yantra timepiece is carefully timed, optically checked and individually inspected before it is packed. In the rare event of physical transit damage or a structural discrepancy on arrival, a single, continuous, unedited video of the parcel unboxing is strictly required.
The recording must show the unopened outer parcel, the shipping label, the package seal being broken, and the timepiece being lifted from its presentation box for the first time. Without verifiable unboxing footage, we cannot honour claims for physical or transit damage.
Hassle-free replacement
If verifiable unboxing footage confirms damage sustained in transit, or the watch has an inherent defect, we will arrange an immediate return pickup, repair or rebuild the timepiece, and ship a replacement: zero hassle, no questions asked.
One-year warranty
All Yantra watches include a 1-year limited warranty from the date of delivery, covering movement defects, timing irregularities and the workmanship of the watch. Keep the Yantra warranty card that comes with it.
Care & warranty
Usage & care guidelines
Edition 01 – Adya is an artisanal art watch: a Miyota GL32 quartz movement in a hand-finished PLA case, crafted with an open architecture and fine dimensional tolerances. Warranty cover is conditional on following the product care instructions on the product page.
Exclusions
We are completely transparent that Edition 01 – Adya is an expressive dress timepiece, not a dive or heavy sports instrument.
The warranty does not cover:
- Liquid submersion or prolonged rain
- Shower or steam exposure
- Heat exposure, such as a car dashboard, hours of harsh sun or a heater (the PLA case can soften above 60°C)
- Drops, heavy impact or rough handling
- Unauthorised tampering with, or DIY work on, the movement
- Cosmetic wear and tear arising from negligence
Changing the CR2032 battery through the easy-access caseback, as described on the product page, is not considered tampering.